Refund policy

1. Return window

You may return an item within 30 days of delivery for a refund.

The item must be unworn, unwashed and in its original condition with tags still attached. Items that have been worn on a job, altered or laundered cannot be returned.

2. How to start a return

Email support@robertsworkwear.com with your order number and we will send you the return address and instructions.

Please wait for those instructions before sending anything back, so that your parcel can be matched to your order on arrival. Returns sent without a reference may be delayed.

3. Return address

Approved returns are sent to Robert's Department Store, 342 Mamaroneck Ave, Mamaroneck, NY 10543, United States.

This is our storefront address and the address on the return instructions we send you.

4. Who pays return shipping

You pay the cost of return shipping, except where the return is our error.

If we sent the wrong item, or the item arrived damaged or faulty, we cover the return shipping and either replace the item or refund it in full, whichever you prefer. There is no restocking fee on any return.

5. Refunds

Once your return arrives and is inspected, the refund is issued to the original payment method.

Refunds cover the price of the returned items. Original shipping charges are not refunded unless the return is our error. Your bank or card issuer decides how quickly the credit appears on your statement.

6. Exchanges

To exchange for a different size, email support@robertsworkwear.com within the same 30 day window.

We handle exchanges as a return plus a new order, so the size you want is not held up waiting for the first parcel to arrive back with us.

7. Questions and escalation

We reply to return and refund emails within 3 business days.

If a return has not been resolved to your satisfaction, reply on the same email thread and we will escalate it. You can also call the store on (914) 698-0969 during opening hours: Mon–Fri 9 AM–6:30 PM · Sat 9 AM–6 PM · Sun 11 AM–4 PM, Eastern Time.